Omnichannel Private Domain Communication Tool for Global Business
Rochat is an intelligent customer service system designed for global businesses, supporting multi-channel unified management, private domain traffic operations, and AI-powered responses to enhance overseas customer service efficiency.
Multi-Channel
Trusted by 10,000+ Enterprises, Empowering Your Business Growth
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Rochat provides intelligent customer service solutions for global enterprises
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Active Users
Enterprises Served
Faster, Better Support for All Features
Deliver seamless support experiences to your customers through our omnichannel customer service platform
All Multi-Channel Messages in One Place
Seamlessly sell, market, or service through LiveChat, WhatsApp, Facebook Messenger, TikTok, Instagram, Telegram, LINE, Email, VKontakte, WeChat, and more for a unified customer experience
Customer Support in Seconds, Not Hours
Break free from repetitive tasks with our automation features, reduce response times, and boost efficiency. Work smarter, not harder, so you can focus on growing your business.
Shared Chat for Organized, Planned Team Collaboration
Integrate all messaging channels into one backend, enabling efficient cross-team collaboration through automatic chat assignment and internal conversation distribution.
Centrally Manage Your Customers with Efficient Segmentation, Tracking, and Analytics
Create customer databases, view all customer activities and browsing history, and keep data synchronized with your information systems.
Master Key Support Metrics and Trend Directions
Multi-dimensional visual metrics show connections across query types, channels, customers, products, sales, and more. Make data easy to evaluate and share to help you develop sound business plans.
Communicate with Customers Even When You Don't Speak Their Language
Our automatic translation feature allows you to easily communicate with customers and explore new international market opportunities.
Seize Every Sales Opportunity with Our Product
Comprehensive coverage of your sales channels from social media to email
WhatsApp Private Domain Overseas Solution
Provide excellent customer service and unlock sales opportunities directly through our unified backend on WhatsApp, the world's most popular social media tool.
Facebook Messenger Smart Service Tool
Unified management of all social media messages, leverage Facebook integration to connect multiple pages in bulk, automatically assign customer service staff, saving time and manpower.
Premium Customer Communication Platform for Independent Site Sellers
Use our pre-designed shopping scenario templates to easily build personalized independent site shopping guide bots, comprehensively improving sales performance and customer satisfaction.
Empowering B2B Websites for Efficient Conversion
24/7 efficient inquiry connection, forming strong customer control, thereby achieving low-cost, high-efficiency order conversion.
Comprehensive High-Efficiency, High-Quality Customer Service
In pre-sales, sales, and after-sales stages, provide customers with fast, accurate, professional, and humanized services to meet various customer needs and expectations, improving customer satisfaction and loyalty.
Better Communication and Interaction with Customers via Email
Improve your email communication effectiveness, helping you build good business relationships, enhance your professional image, and increase your sales performance.
Connect Sales and Chat Channels
Connect with popular messaging platforms like LiveChat, WhatsApp, Facebook Messenger, TikTok, Instagram, Telegram, LINE, Email, Voicemail, WeChat, customer service, and more.
LiveChat
Connect with LiveChat for real-time customer support. Provide instant assistance to your website visitors and improve customer satisfaction through seamless live chat integration.
TikTok
TikTok is a popular short video social platform. Connect with TikTok to reach younger audiences and expand your brand presence through engaging short-form video content.
Facebook Messenger
Connect with Facebook Messenger to reach customers on the world's largest social platform. Enable seamless communication and customer support through Facebook's messaging system.
Connect with Instagram to engage with your audience through visual content. Share photos, stories, and direct messages to build stronger customer relationships.
Connect with WhatsApp for personal messaging and customer support. Reach customers on their preferred messaging platform with end-to-end encrypted communication.
WhatsApp Business API
Connect with WhatsApp Business API for enterprise-level messaging. Send notifications, provide customer support, and automate business communications at scale.
Telegram
Connect with Telegram for secure messaging and bot automation. Provide customer support and send notifications through Telegram's fast and secure messaging platform.
LINE
Connect with LINE, popular in Asia with over 200 million users. Reach customers in Asian markets through LINE's comprehensive messaging and social features.
Rated 4.6/5 stars in hundreds of reviews!
Why founders, sales teams, customer support, and customer experience teams love Rochat?
Sarah Chen
E-commerce Manager
"Rochat has revolutionized our customer service. Response times dropped from hours to minutes, and customer satisfaction increased by 40%."
Michael Rodriguez
Customer Success Director
"The AI-powered features in Rochat are incredible. It handles 80% of our inquiries automatically while maintaining a personal touch."
Emily Johnson
Operations Manager
"Multi-channel support in one platform is a game-changer. We now manage WhatsApp, email, and live chat seamlessly from Rochat."
David Kim
Small Business Owner
"As a small business, Rochat gives us enterprise-level customer service capabilities without the enterprise cost. Absolutely worth it!"
Lisa Thompson
Customer Service Manager
"The analytics and insights from Rochat help us understand our customers better and improve our service quality continuously."
James Wilson
Tech Startup Founder
"Rochat's automation features freed up our team to focus on complex issues while routine queries are handled instantly. Productivity increased dramatically."
Sarah Chen
E-commerce Manager
"Rochat has revolutionized our customer service. Response times dropped from hours to minutes, and customer satisfaction increased by 40%."
Michael Rodriguez
Customer Success Director
"The AI-powered features in Rochat are incredible. It handles 80% of our inquiries automatically while maintaining a personal touch."
Emily Johnson
Operations Manager
"Multi-channel support in one platform is a game-changer. We now manage WhatsApp, email, and live chat seamlessly from Rochat."
David Kim
Small Business Owner
"As a small business, Rochat gives us enterprise-level customer service capabilities without the enterprise cost. Absolutely worth it!"
Lisa Thompson
Customer Service Manager
"The analytics and insights from Rochat help us understand our customers better and improve our service quality continuously."
James Wilson
Tech Startup Founder
"Rochat's automation features freed up our team to focus on complex issues while routine queries are handled instantly. Productivity increased dramatically."
Sarah Chen
E-commerce Manager
"Rochat has revolutionized our customer service. Response times dropped from hours to minutes, and customer satisfaction increased by 40%."
Michael Rodriguez
Customer Success Director
"The AI-powered features in Rochat are incredible. It handles 80% of our inquiries automatically while maintaining a personal touch."
Emily Johnson
Operations Manager
"Multi-channel support in one platform is a game-changer. We now manage WhatsApp, email, and live chat seamlessly from Rochat."
David Kim
Small Business Owner
"As a small business, Rochat gives us enterprise-level customer service capabilities without the enterprise cost. Absolutely worth it!"
Lisa Thompson
Customer Service Manager
"The analytics and insights from Rochat help us understand our customers better and improve our service quality continuously."
James Wilson
Tech Startup Founder
"Rochat's automation features freed up our team to focus on complex issues while routine queries are handled instantly. Productivity increased dramatically."
Sarah Chen
E-commerce Manager
"Rochat has revolutionized our customer service. Response times dropped from hours to minutes, and customer satisfaction increased by 40%."
Michael Rodriguez
Customer Success Director
"The AI-powered features in Rochat are incredible. It handles 80% of our inquiries automatically while maintaining a personal touch."
Emily Johnson
Operations Manager
"Multi-channel support in one platform is a game-changer. We now manage WhatsApp, email, and live chat seamlessly from Rochat."
David Kim
Small Business Owner
"As a small business, Rochat gives us enterprise-level customer service capabilities without the enterprise cost. Absolutely worth it!"
Lisa Thompson
Customer Service Manager
"The analytics and insights from Rochat help us understand our customers better and improve our service quality continuously."
James Wilson
Tech Startup Founder
"Rochat's automation features freed up our team to focus on complex issues while routine queries are handled instantly. Productivity increased dramatically."
Maria Garcia
Customer Experience Lead
"The real-time translation feature in Rochat allows us to serve international customers effortlessly. It's like having a multilingual team instantly."
Robert Brown
Support Team Lead
"Implementation was smooth and the learning curve was minimal. Our team was up and running with Rochat in just a few days."
Jennifer Lee
Digital Marketing Manager
"Rochat's integration with our existing tools was seamless. It works perfectly with our CRM and marketing automation platforms."
Alex Turner
Head of Customer Relations
"The 24/7 availability and instant responses have significantly improved our customer retention rates. Rochat is essential for our business."
Sophie Martin
Online Store Manager
"Rochat's smart routing ensures customers always reach the right department. No more frustrated customers being transferred multiple times."
Thomas Anderson
Customer Support Specialist
"The knowledge base integration is fantastic. Rochat provides accurate answers instantly, and when escalation is needed, all context is preserved."
Maria Garcia
Customer Experience Lead
"The real-time translation feature in Rochat allows us to serve international customers effortlessly. It's like having a multilingual team instantly."
Robert Brown
Support Team Lead
"Implementation was smooth and the learning curve was minimal. Our team was up and running with Rochat in just a few days."
Jennifer Lee
Digital Marketing Manager
"Rochat's integration with our existing tools was seamless. It works perfectly with our CRM and marketing automation platforms."
Alex Turner
Head of Customer Relations
"The 24/7 availability and instant responses have significantly improved our customer retention rates. Rochat is essential for our business."
Sophie Martin
Online Store Manager
"Rochat's smart routing ensures customers always reach the right department. No more frustrated customers being transferred multiple times."
Thomas Anderson
Customer Support Specialist
"The knowledge base integration is fantastic. Rochat provides accurate answers instantly, and when escalation is needed, all context is preserved."
Maria Garcia
Customer Experience Lead
"The real-time translation feature in Rochat allows us to serve international customers effortlessly. It's like having a multilingual team instantly."
Robert Brown
Support Team Lead
"Implementation was smooth and the learning curve was minimal. Our team was up and running with Rochat in just a few days."
Jennifer Lee
Digital Marketing Manager
"Rochat's integration with our existing tools was seamless. It works perfectly with our CRM and marketing automation platforms."
Alex Turner
Head of Customer Relations
"The 24/7 availability and instant responses have significantly improved our customer retention rates. Rochat is essential for our business."
Sophie Martin
Online Store Manager
"Rochat's smart routing ensures customers always reach the right department. No more frustrated customers being transferred multiple times."
Thomas Anderson
Customer Support Specialist
"The knowledge base integration is fantastic. Rochat provides accurate answers instantly, and when escalation is needed, all context is preserved."
Maria Garcia
Customer Experience Lead
"The real-time translation feature in Rochat allows us to serve international customers effortlessly. It's like having a multilingual team instantly."
Robert Brown
Support Team Lead
"Implementation was smooth and the learning curve was minimal. Our team was up and running with Rochat in just a few days."
Jennifer Lee
Digital Marketing Manager
"Rochat's integration with our existing tools was seamless. It works perfectly with our CRM and marketing automation platforms."
Alex Turner
Head of Customer Relations
"The 24/7 availability and instant responses have significantly improved our customer retention rates. Rochat is essential for our business."
Sophie Martin
Online Store Manager
"Rochat's smart routing ensures customers always reach the right department. No more frustrated customers being transferred multiple times."
Thomas Anderson
Customer Support Specialist
"The knowledge base integration is fantastic. Rochat provides accurate answers instantly, and when escalation is needed, all context is preserved."
Pricing
Choose the plan that works best for you
Free
Basic chat for personal use
- 2 members
- 1 social media account
- 100 manual reply conversations
- 500 AI bot replies/month
- 10,000/month free translation quota
- 7x12 customer support
Pro
For growing/professional customer service teams
- 10 members
- 5 social media accounts
- 10,000 manual reply conversations
- 50,000 AI bot replies/month
- 100,000/month free translation quota
- Brand copyright removal
- Data export
- 7x12 customer support
Enterprise
For large-scale business/enterprise
- Unlimited members
- Unlimited social media accounts
- Unlimited manual reply conversations
- Unlimited AI bot replies
- Unlimited free translation quota
- Brand copyright removal
- Data export
- Open API for external system integration
- Custom enterprise domain
- Private deployment
- Level 2/3 network security compliance
- 7x24 customer support
FAQ
Frequently Asked Questions
Start with Rochat
Rochat provides intelligent customer service solutions for global enterprises, enhancing customer service efficiency